Role OverviewAs a Senior IT Service Delivery Manager, you will champion the management, governance, and optimization of IT Services across the entire Diagnostics R&D department. You will put the needs of our scientific teams at the center of everything you do—ensuring the right processes, resources, and KPIs are in place to meet service commitments.
What You Will Do
Key responsibilities include stakeholder & demand management, operations, governance & process optimization, financial, sourcing & vendor management, and methodology & leadership innovation.
Why It Might Be a Fit
The ideal candidate will have 10+ years of senior-level IT service delivery management experience, a proven track record in managing external vendors, and strong ability to partner effectively with Procurement and Legal teams.
Requirements
- Bachelor’s degree in IT, Computer Science, Business Administration, or a related field (MBA or Master's degree preferred)
- 10+ years of senior-level IT service delivery management experience
- Industry certifications (e.g., ITIL, PMP, Agile/Scrum) are highly advantageous
- Diagnostics, Pharma, or R&D experience is a strong plus
Benefits
- Discretionary annual bonus
- Relocation benefits are not available for this job posting
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