Role OverviewThe Senior IT Service Desk Specialist will be responsible for providing technical support to employees and ensuring the smooth operation of IT services. This role will involve working in a hybrid environment, with two days per week spent in the office. The successful candidate will be able to travel as required for domestic business purposes and will be expected to work outside normal office hours or weekends as needed.
What You Will Do
The main responsibilities of this role will include providing technical support to employees, troubleshooting IT issues, and ensuring the smooth operation of IT services. The successful candidate will also be expected to work independently and effectively communicate with colleagues and stakeholders.
Why It Might Be a Fit
This role requires a strong technical background, excellent communication skills, and the ability to work independently. The successful candidate will be able to learn new tasks quickly, comprehend and retain information, and demonstrate proficiency in using computer software to perform assigned tasks.
Requirements
- 5+ years of experience in IT service desk or related field
- Bachelor's degree in Computer Science or related field
- Strong technical background and excellent communication skills
- Ability to work independently and effectively communicate with colleagues and stakeholders
Benefits
- Three medical plan options with comprehensive prescription drug coverage
- Low-cost dental coverage with 100% paid vision insurance
- Generous retirement plan
- PTO including vacation, sick, holiday, parental, jury, international travel, and bereavement leave
- Employer-sponsored basic life/AD&D insurance
- Employee wellness incentives
- Employee work/life balance and assistance programs
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