Senior IT Support Engineer

Requirements

• 7+ years' experience in a relevant role
• Relevant certifications are advantageous
• Experience in IT Support Services, PC, Mac troubleshooting and problem resolution
• Windows, MacOS and iOS experience is preferred
• Strong organizational skills, problem-solving skills, and are detail orientated
• Strong experience using and supporting multiple collaboration products
• Strong customer service skills with high concern for customer satisfaction
• Good written and verbal communications skills
• Knowledge of Helpdesk Applications
• Experience providing tiered support with in-depth knowledge of desktop/application troubleshooting
• MS Office 365 Productivity Suite, both past and current, with aptitude to pick up new application support quickly
• Basic understanding of networking concepts, including DNS, DHCP, and TCPIP and how it relates to the desktop environment
• Experience with desktop maintenance tools
• Experience with Active Directory user and group administration
• The ability to apply a clear and consistent troubleshooting methodology to support related issues
• Experience with system provisioning suites

Benefits

• Medical, dental, vision, and basic life insurance
• Company 401k plan with employer match
• Flexible vacation and sick policy
• Twelve paid holidays
• Winter office closure between Christmas and New Year's
• Additional perks and benefits