Senior IT Support & Network Analyst

The Senior IT Support & Network Analyst will provide advanced technical support and act as an escalation point for complex issues. The role involves delivering skilled onsite technical assistance and providing comprehensive remote and onsite support to all company locations and colleagues.

What You Will Do

Provide Tier 2 help desk support, perform advanced diagnostics, and repair complex hardware and software issues. Utilize remote control software to assist off-site staff and colleagues. Support key business software, mentor and assist Tier 1 technicians, and manage IT support requests.

Why It Might Be a Fit

The ideal candidate will be a self-starting, professional individual with excellent communication skills, strong problem-solving abilities, and meticulous documentation habits. Experience with ticketing systems, Dell business-class hardware, and VoIP systems is required.

Requirements

• A minimum of 4 years working in a Desktop Support or similar IT support role.
• Bachelor’s degree in computer science, Information Systems, or a related field; or an equivalent mix of an associate's degree and/or additional relevant IT experience.
• Proficiency with Windows Operating Systems.
• Experience with VoIP systems and current mobile devices (iPhone & Android).
• Experience with ticketing systems is required.
• Experience with Dell business-class hardware, HP/Zebra printers, Mitel phone systems, and Epicor Solar Eclipse is considered a plus.
• Experience with Active Directory and Group Policy Management.
• Working knowledge of Office 365 Enterprise suite (Exchange, Teams, SharePoint, MFA).
• Experience with Freshservice or other ITSMs.
• Excellent verbal and written communication skills, strong problem-solving abilities, and meticulous documentation habits.
• Proven ability to work effectively both independently and as part of a team.
• Ability to occasionally travel to other company sites within driving distance (mileage will be reimbursed).
• Must be able to handle multiple inquiries and requests in a fast-paced environment.
• The ability to occasionally lift and move equipment and boxes weighing up to 40+ pounds.

Benefits

• Reimbursed mileage for occasional travel to other company sites
• Lifting and moving equipment and boxes weighing up to 40+ pounds