Senior IT Support Specialist - Executive Support

HDR
Omaha, NE
Job Description
At HDR, we're looking for a Senior IT Support Specialist to provide dedicated technical support to senior and executive level staff throughout the organization. The ideal candidate will have experience supporting live events, streaming platforms, or enterprise A/V environments and a strong working knowledge of computer and peripherals.

Requirements

  • Associate's degree in Computer Science/MIS-related area or equivalent work experience
  • A minimum of 3 years of experience in technical support of PC, networks and servers
  • Excellent working knowledge of computer and peripherals
  • Expanded working knowledge in systems operations and maintenance
  • Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Servers
  • Working knowledge and ability to help users with Microsoft Office applications
  • Excellent client service and interpersonal skills
  • Ability to communicate needs and new ideas with users and management
  • Ability to write software and hardware evaluations and make recommendations for management review
  • Ability to work with vendors to request service and work through defective product issues
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision

Benefits

  • Affirmative Action and Equal Opportunity Employer
  • Commitment to employment equity
  • Inclusive environment
  • Employee Network Groups
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