Role OverviewThe Senior IT Support Specialist will provide advanced technical support, serving as the final escalation point for complex issues across systems, networks, and applications. This role requires deep technical expertise, a proactive approach to problem-solving, and a strong understanding of IT's role in supporting modern manufacturing technologies.
What You Will Do
Deliver high-touch, responsive IT support to executives, troubleshoot complex technical issues, perform advanced diagnostics, and configure and maintain A/V systems. The ideal candidate will also manage application deployment and remediation, administer and support core infrastructure technologies, and oversee and troubleshoot Microsoft 365 services.
Why It Might Be a Fit
The ideal candidate will bring a minimum of 5 years of experience supporting Windows operating systems, networking protocols, and enterprise IT environments, as well as proficiency in PowerShell scripting and experience with cloud-based IT administration.
Requirements
- Minimum of 5 years of experience supporting Windows operating systems, networking protocols, and enterprise IT environments
- 3+ years of hands-on experience managing A/V meeting room technologies
- Proficiency in PowerShell scripting for automation, configuration, and administrative tasks
- Strong experience with cloud-based IT administration, including Azure Active Directory, Intune, and Microsoft 365
- Solid understanding of networking fundamentals such as DHCP, DNS, TCP/IP, routing, switching, and VLANs
- Experience supporting mobile platforms (iOS/Android), as well as Mac OS and Linux (preferred but not required)
- Excellent verbal and written communication skills, with the ability to clearly document technical processes and convey information to non-technical audiences
Benefits
- Competitive Pay: $76,400 - $107,000 annually
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution
- Comprehensive Health & Wellness Plans: We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us
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