Senior IT Support Technician

Central Insurance Company
Any Location, OH
Job Description
We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. By joining the team as a Senior IT Support Technician, you’ll play a key role in supporting employees, agents, and partners by resolving technical issues and ensuring seamless onboarding experiences.

Requirements

  • Manage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors
  • Document issue details with correct urgency & priority and escalate to other team members or teams when appropriate
  • Identify and assess the needs of the customer to provide quality service to all customers
  • Perform standard procedures such as password resets, telephone delegation, and software updates following established documentation without escalation
  • Setup user workstations
  • Ensure Asset information is correctly entered into Equipment Tracking System
  • On-boarding and off-boarding of employees
  • Perform installation of software on computer systems
  • Troubleshoot computer hardware problems and perform break/fix repairs as necessary
  • Monitor key technical systems and report on metrics such as warnings and alerts
  • Provide IT and software assistance to other departments as needed
  • Provide recommendations and analysis on process how processes and procedures might be improved
  • Assists senior team members and manager to find solutions to new support issues.

Benefits

  • Comprehensive total rewards package
  • Extensive health and wellness benefits
  • Flexibility, work-life balance, and long-term financial security
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