Role OverviewThis senior-level position is responsible for supporting Key Account Managers in the development, coordination, and execution of complex customer projects and account initiatives. The role partners closely with Key Account Managers on customer calls, presentations, needs analysis, solution development, proposal preparation, and ongoing project execution for strategic accounts.
What You Will Do
Support Key Account Managers in overseeing projects across assigned strategic accounts, serve as a day-to-day liaison between the customer, Key Account Manager, and internal teams, and deliver projects on time, within budget, and aligned to customer expectations.
Why It Might Be a Fit
The ideal candidate will have strong technical and systems aptitude, proficiency in relevant business software and tools, and the ability to manage multiple priorities across customers, projects, and internal stakeholders.
Requirements
- Ability to manage multiple priorities across customers, projects, and internal stakeholders
- Strong attention to detail and ability to manage critical deadlines and budgets
- Experience working independently and collaboratively in a fast-paced, customer-focused environment
- Ability to work through customer and project issues in a timely, solutions-oriented manner
- Strong technical and systems aptitude with proficiency in relevant business software and tools
- Strong written and verbal communication skills across customer, sales, and internal teams
- Ability to learn, apply, and adapt to new technologies, products, and processes, including AI tools when relevant
- Strong understanding of project coordination, customer support, and integrated solution environments
- Demonstrated commitment to quality, customer service, and execution excellence
- Demonstrates initiative, sound judgment, and leadership potential
Benefits
- Competitive Salary and Bonus Structure
- Generous Paid Time Off
- Medical, Dental, and Vision Benefits
- 401K with Company Match
- Company HSA Contribution
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