Senior Knowledge Manager

As a Senior Knowledge Manager, you will lead the transformation of how customers, partners, and employees discover and interact with critical knowledge across Everpure. You will champion Knowledge-Centered Service (KCS) principles and oversee the end-to-end delivery of enterprise self-service experiences, content governance, and digital platform optimizations.

What You Will Do

Drive Enterprise Knowledge Strategy & Governance, Lead KCS Program Adoption & Change Management, and Orchestrate Platform Implementations & Digital Transformation.

Why It Might Be a Fit

You will directly improve self-service resolution rates, elevate customer satisfaction, and build a world-class knowledge culture across Everpure.

Requirements

• 8+ years experience in project or program management
• Knowledge Management, Content Operations, Documentation, Enablement, Customer Experience, or a related discipline
• 10+ years of experience leading complex projects, programs, and cross-functional initiatives
• Strategic Knowledge Management & Governance Mastery
• KCS Methodology & Change Leadership Experience
• Proficiency in Document formatting and publication tools such as WYSIWYG, HTML, DITA
• Hands-on proficiency with knowledge management platforms, digital publication technologies, and analytics tools

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Incentive pay
• Equity