Role OverviewThe Senior Lead, HR Application Maintenance is accountable for the stable, secure, compliant, and continuously improving operation of the global HR technology portfolio, including Oracle E-Business Suite, SAP SuccessFactors Talent Acquisition, ServiceNow HR Service Delivery, and the APIs, middleware, and file-transfer services that connect them.
What You Will Do
Lead day-to-day application support, major incident response, problem elimination, release and change execution, minor enhancements, controls, service reporting, and operational readiness.
Why It Might Be a Fit
Success requires a strong customer-service mindset, command of ITIL practices, sound technical judgment across integrated HR platforms, and the ability to translate HR needs into reliable, scalable, and supportable solutions while protecting sensitive employee and candidate data.
Requirements
- Progressive experience leading production support and application maintenance for global enterprise HR technology.
- Working knowledge of Oracle EBS HR applications: configuration, security, reporting, batch processing, interfaces, and troubleshooting.
- Experience supporting SAP SuccessFactors Talent Acquisition across recruiting, candidate, requisition, offer, onboarding, and reporting processes.
- Experience overseeing ServiceNow HRSD case management, knowledge, self-service, workflows, security roles, and sensitive HR data.
- Understanding of APIs, middleware, batch jobs, MFT/SFTP, identity services, interface monitoring, logs, reconciliation, SDLC, testing, SaaS releases, security, privacy, and resilience.
- Deep knowledge of ITIL incident, problem, change, release, request, knowledge, service level, supplier, and continual improvement practices.
- Understanding of hire-to-retire and recruit-to-hire processes, with a strong customer-service mindset and empathetic communication.
- Ability to lead vendor-managed services through priorities, SLAs, quality, escalations, capacity, knowledge transfer, and improvement.
- Strong analytical, problem-solving, facilitation, and executive communication skills; able to manage multiple priorities independently.
- Experience with privacy, access, audit/SOX controls, resilience, operational risk, vendor commitments, and cost efficiency.
Benefits
- Health insurance coverage (medical, dental, and vision insurance)
- Wellness and family support programs
- Life and disability insurance
- Retirement savings plans
- Paid leave programs
- Education-related programs
- Paid holidays and vacation time
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