Role OverviewAs a Customer Success Manager/ Legal Operations Specialist for our Governance product (Fides), you will work closely with enterprise and financial institution clients to help them adopt and fully capture the value of our platform. You will lead onboarding and initial setup for new customers, support initial setup, and manage the relation with clients as they ensure successful adoption of the Fides platform. You will collaborate with our global Customer Success, Product, and Sales teams to deliver a seamless client experience, expand client relationships, and contribute to the growth of our Governance business.
What You Will Do
Responsibilities include serving as a knowledgeable point of contact for clients on corporate law and governance workflows, interpreting and extracting legally relevant data from complex corporate documents, and providing legally informed guidance to build client trust and support long-term partnership.
Why It Might Be a Fit
This role requires a licensed attorney with strong understanding of corporate law, entity management, governance documents, and regulatory frameworks. The ideal candidate will have 1-2 years of client-facing experience in a fast-paced environment, excellent communication skills, and a creative, analytical mindset.
Requirements
- Licensed attorney in one or more US jurisdiction
- Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks
- 1 to 2 years of client-facing experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field
Benefits
- Competitive base salary
- Uncapped commission structure
- Comprehensive health, dental, and vision insurance
- Generous PTO
- 401K plan
- Flexible working arrangements
- Opportunity for advancement as part of fast-growing global team
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