Senior Loss Mitigation Manager

The Manager, Loss Mitigation is responsible for managing loss mitigation operations and leads a team accountable for performance, loss results, and customer experience.

What You Will Do

Manage and coach staff to achieve key performance metrics and mitigate loss results. Monitor daily, weekly, and monthly performance trends across queues, teams, and individuals.

Why It Might Be a Fit

The ideal candidate will have a strong background in collections, servicing, credit, and/or funding roles, with a proven track record in problem-solving, analysis, and customer-centric approaches.

Requirements

• Minimum 5-7 years progressive related experience in a call center environment with vendor management accountability
• 0-2 years supervisory experience or leading projects
• Auto Finance industry preferred
• Bachelor’s degree or equivalent work experience
• Strong interpersonal skills to promote team success and development
• Knowledge of federal laws governing collections practices
• Strong verbal and written communication skills with the ability to share clear messages effectively both inside and outside the organization
• Proactive approach to problem-solving with demonstrated skill set in identifying, researching, and solving problems
• Proven analytical skills to provide analysis and report summaries to upper management
• Ability to train and develop team members with strong emphasis on skill set development and call related negotiation, listening and interpretation skills
• Experience in service-related disciplines
• Understanding of team dynamics and techniques to build strong teams
• Exceptional time management skills, with the ability to multitask in a fast-paced environment while meeting established deadlines
• Proven track record with delivering seamless customer experiences
• Ability to thrive in a performance coaching environment

Benefits

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Paid Volunteer Time Off and a company charitable donation in your honor