Role OverviewAs a Senior Manager, you will be a key member of the Horizontal Servicing OSS Team, focusing on delivering efficient and scalable solutions across Capital One's global servicing footprint. You will lead the development of strategic roadmaps to harness platform capabilities for a global operational workforce and work with analyst and product teams to leverage data and technology to improve the tools our agents use to service customers.
What You Will Do
Specific responsibilities include identifying and driving transformation improvements across the US Card Servicing footprint, leading a team of ~3-5 associates, and working with analyst and product teams to leverage data and technology to improve the tools our agents use to service customers.
Why It Might Be a Fit
The ideal candidate will have leadership skills, tech fluency, curiosity, results focus, communication skills, analytical skills, customer-centricity, and operational excellence. They will be able to mentor and grow a team of associates, drive complex projects and programs, and think outside the box to develop and advocate for transformative solutions.
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 5 years of experience delivering transformational initiatives
- At least 5 years of experience directing process transformations or projects
- At least 3 years of experience in people management
- At least 3 years of experience in strategic planning
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits
- Performance based incentive compensation
- Cash bonus(es) and/or long term incentives (LTI)
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