Role OverviewProvides senior-level leadership for consumer experience, solutions, and digital sales support with accountability for elevated client outcomes, strategic service delivery, and cross-functional issue resolution.
What You Will Do
Leads complex customer experience initiatives, supports high-value client engagement strategies, and ensures teams are equipped to deliver consistent, relationship-focused, and compliant service.
Why It Might Be a Fit
Requires senior-level judgment, cross-functional coordination, and clear accountability to resolve complex, sensitive, and high-impact customer experience matters.
Requirements
- Consumer experience and solutions strategy
- Escalation, service recovery, and high-impact resolution
- Program leadership and continuous improvement
- Cross-functional partnership and change leadership
- People management
Benefits
- Dental insurance
- Vision insurance
- 401(k) or retirement plan
- Paid time off
- Health insurance
- Life insurance
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