Senior Manager, Crypto Operations

SoFi
Cottonwood Heights, FL
Category Customer Service
Job Description
SoFi is seeking a Senior Manager to join their Crypto Operations team, responsible for managing member servicing and driving a member experience. This role involves building and maintaining a best-in-class service delivery program, collaborating with cross-functional teams, and analyzing performance metrics to drive improvement. The ideal candidate will be proficient in crypto trading, customer service, and team leadership.

Requirements

  • 5+ years of management experience
  • 5+ years of crypto/brokerage trading experience
  • 7+ years of general customer service experience in a contact center setting
  • Minimum Bachelor or equivalent experience
  • Strong written communication skills
  • Ability to react to change quickly

Benefits

  • Competitive benefits
  • Equal employment opportunities
]]>