Role OverviewThe Senior Manager, Customer Support (ezyVet) is responsible for leading the global ezyVet Customer Support organization, ensuring exceptional customer experiences while driving operational excellence, team engagement, and scalable support strategies.
What You Will Do
Strategic leadership, operational excellence, customer experience, and people leadership are key responsibilities of this role.
Why It Might Be a Fit
This role requires a leader with 8+ years of progressive leadership experience in customer support, customer experience, technical support, SaaS, healthcare technology, or software environments.
Requirements
- Bachelor's degree or equivalent experience
- 8+ years of progressive leadership experience in customer support, customer experience, technical support, SaaS, healthcare technology, or software environments
- Demonstrated success leading leaders in a multi-site or global support organization
- Experience managing operational performance, workforce planning, service metrics, and continuous improvement initiatives
- Strong analytical and business acumen with the ability to make data-driven decisions
- Proven ability to influence cross-functional stakeholders and lead through organizational change
Benefits
- Base annual salary target: $130K-$141K
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!
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