Role OverviewThe Senior Manager will lead the Facility Remote Operations Center (ROC) based in Dallas, Texas. This role owns the people, processes, and technology behind 24/7/365 remote monitoring of critical facility infrastructure — electrical, mechanical, fire/life safety, and building automation systems — across Crusoe's national data center portfolio.
What You Will Do
The Senior Manager will build and lead a team of shift supervisors and operations specialists who serve as the first line of detection, triage, and escalation for facility events, working in close coordination with on-site Data Center Operations, Engineering, and Critical Facilities teams.
Why It Might Be a Fit
This is a highly visible role that blends operational leadership, technical fluency in MEP (Mechanical, Electrical, Plumbing) systems, and program-building responsibility, as the ROC scales alongside Crusoe's rapidly growing AI infrastructure footprint.
Requirements
- 5+ years of experience in Data Center Operations, with direct responsibility for critical facility uptime.
- Strong working knowledge of MEP systems within data center environments, including electrical distribution, backup power (generators/UPS), and mechanical cooling systems (air- and liquid-cooled).
- Prior experience in a shift-based, 24/7 operations environment, including staffing and managing rotating shift schedules.
- Demonstrated experience with incident management, escalation procedures, and root cause analysis for critical facility events.
- Experience with DCIM, BMS/EPMS, or similar monitoring and alarm management platforms.
- Proven people leadership experience, including hiring, coaching, and performance management of operations teams.
- Strong communication skills, with the ability to translate technical facility issues into clear, actionable information for both technical and non-technical stakeholders.
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
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