Senior Manager Fraud Strategy & Operations

URBN is seeking a Senior Manager of Fraud & Operations to support global scope, retail/wholesale business segments, and Nuuly segment. The role will work collaboratively between teams to maximize revenue retention and provide quality consumer experiences.

What You Will Do

Develop analytical insights, create operational reporting, lead day-to-day performance measurement, and reduce instances of fraud by identifying areas of high fraud or dispute activity.

Why It Might Be a Fit

Ideal candidate should have knowledge of retail/e-commerce/Fast Moving Consumer Goods, customer order review/customer service background, and previous exposure to payment data and related processes.

Requirements

• 5+ years of progressive experience in payment disputes, fraud detection and analysis in e-Comm/retail environments
• Demonstrated ability to lead both direct and matrixed teams, influence senior leaders without formal authority, and successfully deliver complex, cross-functional initiatives
• Experience in diagnosing issues and developing and proposing strategies to resolve through implementation
• High analytical prowess; 3+ years’ experience using analytics to drive key business decisions
• Excellent skills in MSOffice Suite (Excel, PowerPoint, etc.), dashboard creation, etc.
• Customer Service background and experience, a plus
• Experience in contractual review, utilizing sound judgment to identify and proactively escalate cost or non-compliance risks
• Excellent communication skills (written/verbal) – Ability to adeptly negotiate and influence
• Highly organized and focused; ability to meet critical deadlines on short timelines
• Self-starter – Comfortable taking initiative while quickly grasping concepts, processes, and ideas
• Strong attention to detail w/ability to think analytically and dynamically
• Ability to thrive in a fast-paced, evolving environment while maintaining efficiency in tasks
• Ability to understand key business processes and develop competitive strategies related to fraud prevention
• Strong financial and commercial accountability

Benefits

• medical
• dental
• vision
• PTO
• employee discounts
• retirement savings