Senior Manager, Implementation Talent

Rippling
New York, TX
Job Description
Rippling is a company that provides HR, IT, and Finance solutions to businesses. We are looking for a Senior Manager, Implementation Talent to lead a team of 17+ members and drive the successful delivery of Talent solutions across our client base.

Requirements

  • 10+ years of professional experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organization
  • At least 2 years of experience leading and developing people managers
  • Deep understanding of systems and operations with B2B or B2C products
  • Proven track record in hiring and overseeing distributed teams
  • Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
  • A data-driven approach to developing, tracking and optimizing performance metrics
  • Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly
  • Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small

Benefits

  • Competitive salary
  • Benefits
  • Equity
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