Senior Manager, Metering & Customer Technology Integration

The Senior Manager, Metering & Customer Technology integration acts as the liaison between the Customer function, Metering function, and IT, ensuring that metering platforms and related processes are reliable, compliant, and continuously improved. This role is responsible for scoping metering-related technology initiatives, leading development and support teams, and ensuring accurate and timely data flow into billing and regulatory systems.

What You Will Do

Lead a team of technical resources responsible for the operation, maintenance, and continuous improvement of Advanced Metering Infrastructure (AMI) and metering networks, including hardware, middleware, and software components. Manage internal and external resources, including vendors and service providers, ensuring alignment, accountability, and high-quality delivery.

Why It Might Be a Fit

This role requires strong leadership, communication, and stakeholder management skills, with experience working across business, IT, and operational functions. The ideal candidate will have a strong understanding of utility metering processes, billing systems (SAP IS-U), and regulatory requirements.

Requirements

• University - Bachelor degree or equivalent
• Bachelor’s degree in Electrical Engineering, Information Technology, Computer Science, or related field;
• Extensive experience with utility AMI systems, smart meters, metering networks, and related middleware and software platforms.
• Experience managing IT teams, vendor resources, or cross-functional technical teams in a utility environment.
• Strong understanding of utility metering processes, billing systems (SAP IS-U), and regulatory requirements.
• Demonstrated experience delivering complex technology projects in utilities, particularly those that integrate metering data into billing and operational systems.
• Knowledge of metering data standards, telemetry protocols, and security/compliance requirements.

Benefits

• Company funded Pension program
• 401k with Company match
• Full insurance benefits (health/dental/vision/life)
• Collaborative environment with a genuine flexible working policy
• Share purchase/match plan
• Defined Contribution savings plan
• Top Talent Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund