Role OverviewWe're looking for an exceptional Sr. Manager of Ecommerce & Subscription to join the Hi-Altitude team. In this capacity, you will own the customer journey end-to-end. You will own both the strategy and execution of our CRO (conversion rate optimization) testing roadmap to improve conversion rate, AOV, subscription adoption, and subscription churn metrics. This is an individual contributor role reporting to the Chief Retention Officer, with the role's scope and structure expected to evolve as the function matures.
What You Will Do
Own the CRO & Testing Roadmap: Design, prioritize, and execute an unbiased testing program across the site — front-end pages, landing pages, product pages, and blog content — to improve conversion rate and AOV, and know how to read the resulting data and translate it into action. Own Subscription Retention, Churn, and LTV: In ReCharge, test save tactics such as educational content and value-adds; apply strong dunning management to reduce involuntary churn; and use psychological and behavioral principles to extend billing cycles and grow subscriber lifetime value.
Why It Might Be a Fit
A fully remote, autonomy-driven culture where your work has direct, measurable impact. Ownership of a meaningful, high-visibility function from day one, with room to grow the role as the business scales. A fast-moving, test-and-learn environment backed by leadership that values data over opinion.
Requirements
- 5-7 years of experience in ecommerce, subscription/retention, CRO, or growth marketing, within DTC or subscription-based consumer brands.
- Hands-on experience with Shopify Plus, ReCharge, Testing tools (Convert, Optimizely, VWO) and upsell/cross sell tools
- A track record of designing, running, and interpreting statistically sound CRO and upsell tests — you know how to avoid biased test design and can defend your read of the data.
- Working knowledge of dunning management and both voluntary and involuntary churn reduction tactics.
- A strong point of view on pricing strategy and margin optimization, backed by test-driven reasoning.
- Familiarity with the broader ecommerce/subscription tooling landscape (upsell, retention, and CRO platforms) and the judgment to evaluate build-vs-buy or vendor-switch decisions.
- Comfort owning ambiguous, cross-functional work in a fast-moving, autonomous and fully remote environment.
Benefits
- Competitive salary range of $110,000-125,000 per year, plus bonus eligibility
- Flexible time off + 9 annual company holidays
- Your Birthday is a paid vacation day - take the day to celebrate your awesomeness!
- 100% company-paid base plan Medical, Dental, and Vision Insurance for employees
- 100% company-paid Life Insurance and Short-Term Disability Coverage
- 3% Employer contributions to 401(k) regardless of employee participation!
- Matching Charitable Contributions up to $2,500/year
- $1,200/annual Work from Home (WFH) stipend
- Employee Recognition and Rewards Program
- Pet insurance
- Employee Product Samples and Discounts
- Professional Development Fund
- Free Calm App Subscription
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