Senior Manager of Service - Food

As Head of Service in US-Nrd, you will lead all service operations globally with responsibility for ensuring high customer satisfaction, optimal machine performance, efficient service delivery, and financial profitability. You will direct the service department, establish strategic initiatives, monitor key performance indicators, and develop your team and processes.

What You Will Do

Lead and develop a multidisciplinary service organization including technical sales engineering, coordinators, project managers, technical support, spare parts, modernization, and documentation teams. Build organizational structure, roles, and competency profiles that support growth and evolving customer needs.

Why It Might Be a Fit

This role requires strong leadership skills, excellent communication skills, and a customer-oriented mindset. You will work in an international environment with cross-functional dependencies and be resilient under pressure.

Requirements

• BSc/MSc in Engineering (mechanical, electrical engineering, mechatronics or similar) or technical management education
• Minimum 7 years of experience in service management in the mechanical or technical equipment industry
• Minimum 7 years of experience in product or technical roles in food manufacturing or packaging machinery.
• Strong understanding of GMP and food industry regulations
• Experience with project management, service organization, customer service and technical problem solving
• Strong SAP experience.
• Fluent in English required. Fluency in Spanish is a strong advantage.

Benefits

• Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
• Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
• Career Growth: Education Assistance Program to support your continued learning and development.
• Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.