Role OverviewAs Head of Service in US-Nrd, you will have responsibility for all service work related to US-Nrd globally with the goal of ensuring high customer satisfaction, optimal operation of machines, efficient service organization, and financial profitability in the service business. You will lead the service department, establish strategies, and develop the team and processes.
What You Will Do
Key responsibilities include leading and developing a multidisciplinary service organization, establishing organizational structure and roles, building succession and talent plans, and developing strategies for modernization and retrofit campaigns.
Why It Might Be a Fit
This role requires a strong understanding of GMP and pharma industry regulations, experience with project management, service organization, customer service, and technical problem solving, as well as strong SAP experience and the ability to work in an international environment with cross-functional dependencies.
Requirements
- BSc/MSc in Engineering (mechanical, electrical engineering, mechatronics or similar) or technical management education
- Minimum 7 years of experience in service management in the mechanical or technical equipment industry
- Minimum 7 years of experience in product, technical or validation roles in pharma/CDMO or packaging machinery
- Strong understanding of GMP and pharma industry regulations
- Experience with project management, service organization, customer service, and technical problem solving
- Strong SAP experience
- Fluent in English; Spanish is a strong advantage
Benefits
- Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day
- Retirement Savings: 401(k) plan with a generous company match
- Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance
- Career Growth: Education Assistance Program to support your continued learning and development
- Work-Life Balance: Paid Time Off to recharge and enjoy your personal time
- Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources
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