Role OverviewThe Patient Services Operations team is at the forefront of the company mission to bring affordable prices and deliver the best experience for all of our patients. The Pharmacy Operations Manager leads prior authorization production within a fast-growing hub pharmacy.
What You Will Do
Own end-to-end production performance for prior authorization workflows, ensuring consistent delivery against SLAs, turnaround time, quality, and productivity targets. Hire, lead, and develop a high-performing hourly workforce.
Why It Might Be a Fit
Experience in managerial roles scaling operations/production in a start-up and/or high-volume/growth company (healthcare tech, prior authorization, and/or pharmacy experience preferred).
Requirements
- 5+ years of managerial experience scaling operations/production in a start-up and/or high-volume/growth company
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- Demonstrated success leading and developing high-performing hourly teams through hiring, coaching, and performance management
- Operational Management: Experience owning and presenting SLAs, KPIs, key metrics, and operational reporting
- Problem Solving: Exceptional problem-solving skills and demonstrated experience delivering results using operational excellence best practice methodologies
- Data-Driven: Strong analytical mindset with experience using data to drive decisions and accountability
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