Role OverviewAs Sr. Manager, Retail Projects & Operations, you will lead enterprise and field-facing projects that improve operational effectiveness, support new business initiatives, drive process improvements, and enable Lovesac's continued growth and success. This role partners closely with leaders across Retail Operations, Finance, IT, Supply Chain, Customer Experience, Marketing, and Human Resources to drive projects from planning through implementation and ensure successful execution across the business.
What You Will Do
You will lead high-impact enterprise and retail initiatives that support Lovesac's strategic priorities, operational goals, customer experience, and long-term growth. You will manage projects from concept through implementation, ensuring timelines, resources, risks, budgets, and stakeholder expectations are effectively managed.
Why It Might Be a Fit
The ideal candidate is a strategic problem solver and strong operator who thrives in a fast-paced environment, excels at managing multiple priorities, and can influence cross-functional teams to deliver results. This individual identifies opportunities to improve processes, enhance the employee and customer experience, and support operational efficiency while driving projects that create measurable business impact.
Requirements
- 7+ years of experience in project management, program management, retail operations, consulting, business transformation, or related leadership roles.
- Bachelor's degree in Business Administration, Operations Management, Project Management, Supply Chain, Organizational Leadership, or a related field, preferred.
- MBA, PMP certification, or equivalent project/program management certification preferred.
- Proven success leading complex, cross-functional initiatives from strategy through execution and adoption.
- Experience driving operational improvements, organizational effectiveness initiatives, process redesign, or change management programs.
- Strong strategic thinking and business acumen with the ability to translate business priorities into actionable solutions.
- Exceptional project and program management skills, including planning, prioritization, risk mitigation, stakeholder management, and executive communication.
- Proficiency in project management software such as Monday.com, Smartsheets, Microsoft Project, Microsoft Office Suite (Excel, PowerPoint, Word), Power BI, or similar required.
- Demonstrated ability to influence, align, and drive accountability across multiple stakeholders and departments without direct authority.
- Experience developing business cases, operational frameworks, implementation plans, success metrics, and executive-level presentations.
- Strong facilitation, communication, and presentation skills with the ability to engage audiences at all levels of the organization.
- Proficiency with project management, reporting, and collaboration tools.
- Retail, consumer products, omnichannel, or customer experience preferred.
Benefits
- Annual Bonus Program
- Inaugural Grant Equity Award
- 401K Matching Contribution
- Financial Wellness Tools
- Medical, Dental, Vision
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Life/AD&D
- Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Up to 160 hours of paid time off within our fiscal calendar year
- 8 paid company recognized holidays
- Pet Insurance
- Associate Discounts
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