Senior Manager, Retention Program Execution

Infor
Atlanta, GA
Category Engineering
Job Description
Infor is seeking a Senior Manager, Retention Program Execution to drive customer adoption and retention initiatives with consistent, disciplined execution across the Customer Success organization. The ideal candidate is a hands-on operator and executor who excels at building workflows, project-managing delivery, and driving follow-through across cross-functional teams to support customer health, renewals, and long-term value.

Requirements

  • Experience in Customer Success or Customer Experience roles within a SaaS or enterprise software environment
  • Demonstrated experience executing retention or adoption initiatives with accountability for delivery
  • Strong project management skills with the ability to manage multiple initiatives simultaneously

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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