Senior Manager, Support Operations & Excellence

Wellist
Boston, MA
Category Customer Service
Job Description
Wellist is seeking a Senior Manager to lead their Support Operations & Excellence team. This role involves hands-on execution, ensuring a high-quality patient/employee experience, escalating complex situations, and setting the tone for a positive team culture. The company supports people through life’s most complex moments, with a focus on improving outcomes for both employees and patients.

Requirements

  • 5+ years leading customer service or care coordination teams
  • Experience operating in high-growth, resource-constrained environments
  • Proven ability to drive performance through metrics and coaching
  • Strong comfort with data, metrics, and decision-making
  • Experience managing hybrid or distributed teams

Benefits

  • Excellent medical and dental insurance
  • Life & disability insurance
  • Generous parental leave policy
]]>