Senior Member Service Representative

The Senior Member Services Representative provides sales support and acts as a mentor to other Member Service Representatives. This position is responsible for achieving departmental standards, sales goals, and tracking sales activity.

What You Will Do

Motivate staff to cross-sell services, provide referrals, and promote automated services. Provide feedback to sales staff and Branch Manager. Ensure Member satisfaction by implementing a system to address Member complaints and resolve account-related problems.

Why It Might Be a Fit

This role requires strong organizational skills, attention to detail, and effective communication skills. Prior experience in a financial/banking institution is also required.

Requirements

• High school diploma or equivalent education and experience
• More than three years of experience in a high-performance sales environment
• Prior experience in a financial/banking institution
• Strong organizational skills and attention to detail
• Professional demeanor
• Effective communication skills