Senior Member Services Coordinator

FY26 Food Bank For NYC
New York, NY
Category Customer Service
Job Description
Food Bank For New York City is seeking a Senior Member Services Coordinator to provide superior customer service to its member network and ensure the efficient functioning of the Member Services Department. The ideal candidate will serve as one of the primary points of contact for Food Bank's Member Network, contributing significantly to maintaining our professional image and esteemed reputation.

Requirements

  • Bachelor's degree or equivalent combination of education, training, and/or experience.
  • Strong customer service background and demonstrated ability to ensure consistent, professional and courteous correspondence at all times with Food Bank For New York City member agencies
  • Understanding of food insecurity or other social areas in New York City
  • Strong knowledge of Microsoft 365, Microsoft Office suite, including Microsoft Excel, Word, and PowerPoint
  • Excellent writing and communication skills
  • Highly motivated, self-starter with ability to work independently, prioritize and multi-task.
  • Exceptional organizational and time management skills, keen attention to detail
  • Excellent data-entry skills and troubleshooting abilities
  • Commitment to service with an ability to problem-solve
  • Ability to work independently remotely while also collaborating with a team and maintaining professional connections
  • Ability to operate with purpose, urgency and accuracy in a fast-paced deadline driven environment.
  • Bilingual English/Spanish preferred

Benefits

  • Competitive Health Benefit Package (Medical, Dental & Vision)
  • 403(b) Retirement Plan with company match
  • Generous paid time off (PTO, Holidays, Birthday Off, Volunteer Time, 4-Day Work Weeks during the Summer & more!)
  • Paid Parental Leave
  • Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)
  • Learning & Development Opportunities (Robust LinkedIn Learning library, Lunch & Learn Sessions, internal employee development & more)
  • EAP, wellness and mental health resources
  • Discounted staff perks (e.g., movie tickets, gym memberships, travel)
  • People-First Culture
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