Role OverviewThe Senior Membership Director leads the Membership Department, providing leadership and oversight for the Member Service team and Member Experience Director. The role involves developing teams, engaging members, and creating an environment where people feel welcomed, connected, and supported.
What You Will Do
As Senior Membership Director, you'll guide the Membership Department to ensure every interaction feels welcoming, helpful, and on-point. You'll shape service standards, grow engagement, and keep retention moving in the right direction.
Why It Might Be a Fit
The ideal candidate is a relationship-focused leader who enjoys developing teams, engaging members, and creating an environment where people feel welcomed, connected, and supported.
Requirements
- College degree
- 4+ years in health & wellness and customer service (preferred)
- Strong communication, organization, and conflict-resolution skills
- Ability to work effectively with diverse populations
]]>