Senior Microsoft Service Engineer

The Senior Microsoft Service Engineer is a senior-level position responsible for supporting the overall technology ecosystem for Pacers Sports & Entertainment (PS&E). The scope of this role includes Microsoft technologies and other corporate software applications, with a primary focus on Microsoft. This role leads PS&E’s cybersecurity efforts within the Microsoft environment, including security strategy, configuration, monitoring, and incident response across Microsoft 365 (E3 and E5 licensing), Microsoft Defender, Microsoft Entra ID, Microsoft Purview, and Microsoft Intune.

What You Will Do

Core responsibilities include the configuration, maintenance, and troubleshooting of the Microsoft systems leveraged by PS&E, including Exchange Online, SharePoint, OneDrive, Teams, and Power Automate. This role owns the monitoring of PS&E’s cybersecurity posture within the Microsoft ecosystem and leads the response to security events and incidents.

Why It Might Be a Fit

This role will also support Pacers Sports & Entertainment in a general technical capacity, including hands-on desktop support and other technical duties as the individual’s skills and the needs of the business allow. This is a growth role and should be seen as such.

Requirements

• demonstrable expertise, including at least 5 years of hands-on experience, in the configuration and administration of Microsoft 365 (E3/E5), the Microsoft Defender suite, Microsoft Purview, and Microsoft Entra ID
• demonstrated experience leading security operations, incident response, or a cybersecurity program in a Microsoft cloud environment
• relevant Microsoft certifications preferred (e.g., SC-200 Security Operations Analyst, SC-300 Identity and Access Administrator, MS-102 Microsoft 365 Administrator)
• proven ability to work within a team as well as individually
• demonstrable excellent written and verbal communication skills, including the ability to present security posture and audit findings to leadership
• a passion for technology and the ability to learn new technology quickly
• ability to work a flexible schedule including some evenings, weekends, and holidays
• ability to work effectively under pressure and under tight timelines or deadlines