Role OverviewAs a Senior Mobile Expert, Bilingual, you will be our most capable expert with a passion for delivering best-in-class customer service experience while leveraging your retail expertise. You will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.
What You Will Do
You will sell appropriate products, features, and services based on customer needs, resolve customer pain points in one interaction utilizing in-store systems and digital tools, and complete ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Why It Might Be a Fit
You will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime, with a team-based culture that rewards and recognizes contribution to experience as well as store results.
Requirements
- High School Diploma/GED
- Retail experience (12+ mos.)
- Communication
- Critical Thinking
- Customer Service
- Multitasking
- Product Knowledge
- Sales
- Task Management
- Troubleshooting
Benefits
- Competitive base salary
- Annual stock grant
- 401(k)
- Employee stock purchase plan
- Free money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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