Role OverviewAs a Sr Mobile Expert, you will be our most capable expert with a passion for delivering best-in-class customer service experience while leveraging your retail expertise. You will work in a company-owned Experience store, where Experts and Leaders work directly with peers in Customer Service and Engineering to create a one-stop solution for customer pain points. You will receive one-of-a-kind curated training and ongoing development to enhance your expertise and provide ongoing growth opportunities.
What You Will Do
Your responsibilities will include selling products, features, and services based on customer needs, resolving customer pain points in one interaction, and consistently leveraging digital tools in interactions and onboarding. You will work collaboratively to build and contribute to a culture of sales and service.
Why It Might Be a Fit
You will be uniquely set up for success to deliver the best sales and service experiences in a customer's lifetime, with a team-based culture that rewards and recognizes contribution to experience and store results.
Requirements
- High School Diploma/GED
- 12+ months of retail experience
- Communication
- Critical Thinking
- Customer Service
- Multitasking
- Product Knowledge
- Sales
- Task Management
- Teamwork Orientation
- Troubleshooting
Benefits
- Competitive base salary
- Annual stock grant
- 401(k)
- Employee stock purchase plan
- Free money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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