Role OverviewAs a Senior Mobile Expert, you will be our most capable expert with a passion for delivering best-in-class customer service experience while leveraging retail expertise. You will work in a company-owned Experience store, which will be a destination for attracting new customers and providing high-level service to existing customers. You will have new systems and tools to solve customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.
What You Will Do
Your responsibilities will include selling appropriate products, features, and services based on customer needs, resolving customer pain points in one interaction using in-store systems and digital tools, and completing ongoing training to keep current and develop knowledge and skills.
Why It Might Be a Fit
You will be uniquely set up for success to deliver the best sales and service experiences in a customer's lifetime, working collaboratively to build and contribute to a culture of sales and service.
Requirements
- High School Diploma/GED
- Retail: 12+ mos. Neighborhood Mobile Expert
- Care: Elite Expert, Account Care
- Care: Elite Expert, Technical Care
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Competitive base salary
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Paid time off
- Paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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