Role OverviewAs a Sr Mobile Expert, you will be our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging your retail expertise. You will work in a company-owned Experience store, which will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.
What You Will Do
You will sell appropriate products, features, and services based on customer needs, resolve customer pain points in one interaction, and complete ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Why It Might Be a Fit
You will work collaboratively to build and contribute to a culture of sales and service, leverage digital tools in interactions and onboarding, and consistently leverage digital tools in interactions and onboarding.
Requirements
- High School Diploma/GED
- 12+ mos. Retail experience
- Neighborhood Mobile Expert (Preferred)
- Care: Elite Expert, Account Care (Preferred)
- Care: Elite Expert, Technical Care (Preferred)
- Communication
- Critical Thinking
- Customer Service
- Multitasking
- Product Knowledge
- Sales
- Task Management
- Teamwork Orientation
- Troubleshooting
Benefits
- Competitive base salary
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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