Senior Network Engineer

Requirements

• 5+ years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment
• Solid operational support experience and technical troubleshooting skills
• Working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is required
• Working knowledge of spanning tree and layer two switching concepts is required
• Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS
• Demonstrated experience: Enterprise network and firewall platforms, including Cisco, Fortinet (FortiGate), SonicWall, and Palo Alto Networks
• ITIL and Service Management
• N-Able or similar RMM tools
• Knowledge of HaloPSA Platform, preferred
• Proficiency with documentation management platforms
• Must have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements
• Strong communication skills and customer-service focus
• Excellent time-management skills
• Excellent writing and verbal communications skills
• Ability to communicate and work directly with customers to identify and resolve technical issues
• Ability to execute sound judgment and take initiative
• Ability to work under pressure and manage multiple priorities

Benefits

• Up to 20 days of PTO
• Up to 7 Paid Sick Days
• 12+ paid holidays
• Paid Parental Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) & retirement plans with complimentary financial advisory services
• Tenure incentives at 5-, 10-, and 20- year marks
• Continued education reimbursement
• On-going training & development opportunities