Senior Office Services Associate

The Senior Office Services Associate is responsible for delivering exceptional day-to-day office support services while adding value to both the client and internal teams. This is a highly collaborative, client-facing role that requires professionalism, strong teamwork skills, and the ability to build effective relationships within an established and tenured team.

What You Will Do

Perform work in office services, primarily reprographics, mail and intake functions according to established procedures, troubleshoot basic equipment problems, prioritize workflow, and meet contracted deadlines.

Why It Might Be a Fit

The successful candidate must be comfortable working a fixed schedule of 11:00 AM to 8:00 PM and be flexible in supporting additional service lines as needed, possess foundational mailroom knowledge, and demonstrate a strong commitment to customer service.

Requirements

• High school diploma or equivalent
• Minimum 1 year mail room and office services experience preferably in a legal, banking or large corporate environment
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment
• Familiar with general back office procedures to meet and maintain client satisfaction
• Proven customer service skills are required in order to create, maintain and enhance customer relationships
• Good written and verbal communication skills, including professional telephone and email etiquette
• Attention to detail with good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to make independent decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Must work well in a team environment
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Ability to work in a fast-paced environment
• Must be self-motivated with a positive can-do attitude

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts