Senior Parking Operations Manager

As Senior Account Manager, you will lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence. You will oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele. You will maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets.

What You Will Do

You will develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations. You will serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction. You will proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.

Why It Might Be a Fit

You will model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards. You will perform additional duties as assigned by company leadership. You will have the opportunity to work with a prestigious company that partners with luxury hotels, resorts, and mixed-use properties across the country.

Requirements

• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.
• Bachelor’s degree with a concentration in business or hospitality management preferred.
• Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.
• Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments.
• Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.
• Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery.
• Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.

Benefits

• Complimentary parking.
• Flexible scheduling, paid holidays, and wellness benefits.
• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.
• Paid vacation plus an additional day off to celebrate your birthday.
• Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).