Senior Patient Access Representative - Emergency Department

As a Senior Patient Access Representative in our Emergency Department, you play a critical role in creating a positive experience for patients and families during some of their most vulnerable moments. You are often the first person patients encounter, serving as a compassionate guide while helping ensure they receive timely, efficient care.

What You Will Do

Welcome patients and families with professionalism, empathy, and a commitment to excellent service. Complete patient registration, verify demographic and insurance information, and ensure records are accurate and up to date.

Why It Might Be a Fit

You thrive in a fast-paced, high-volume environment where priorities can change quickly. You remain calm, professional, and compassionate when interacting with patients experiencing urgent or stressful situations.

Requirements

• High School Equivalent / GED
• 2+ years of patient/customer service in a hospital, physician practice of medical clinic
• Exceptional communication skills with both patients and medical care providers
• Ability to multitask and prioritize multiple responsibilities and handle interruptions
• Strong organizational skills
• Problem-solving skills for scheduling conflicts, missing documentation and other issues
• Attention to detail to ensure all patient information is accurate and available
• Compassion to help patients and caregivers in difficult situations
• Understanding of the importance of confidentiality
• Basic knowledge of electronic health records and basic medical terminology

Benefits

• Participate in departmental training, emergency preparedness activities, and organizational initiatives
• May provide coverage at additional locations or support special projects as needed
• Maintains compliance with all organizational policies, regulatory requirements, and patient privacy standards, including the protection of Protected Health Information (PHI)