Senior Patient Access Representative - Emergency Department

As a Senior Patient Access Representative in our Emergency Department, you play a critical role in creating a positive experience for patients and families during some of their most vulnerable moments. You are often the first person patients encounter, serving as a compassionate guide while helping ensure they receive timely, efficient care.

What You Will Do

Welcome patients and families with professionalism, empathy, and a commitment to excellent service. Complete patient registration, verify demographic and insurance information, and ensure records are accurate and up to date. Assist patients throughout the registration and discharge process, answering questions and providing support.

Why It Might Be a Fit

You thrive in a fast-paced, high-volume environment where priorities can change quickly. You remain calm, professional, and compassionate when interacting with patients experiencing urgent or stressful situations.

Requirements

• High School Equivalent / GED (Required)
• 2+ years of patient/customer service in a hospital, physician practice of medical clinic (Required)
• Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
• Ability to multitask and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology. (Required proficiency)

Benefits

• Participate in departmental training, emergency preparedness activities, and organizational initiatives.
• May provide coverage at additional locations or support special projects as needed.
• Maintains compliance with all organizational policies, regulatory requirements, and patient privacy standards, including the protection of Protected Health Information (PHI).