Role OverviewAs a Senior Patient Access Representative in Radiology Registration, you play an essential role in creating a seamless experience for patients undergoing diagnostic imaging services. You'll partner with radiology technologists, providers, schedulers, and clinical teams to coordinate patient care, verify critical information, and support efficient department operations.
What You Will Do
Serve as a welcoming first point of contact for patients and families, guide patients through the registration and check-in process, verify and update patient demographic, insurance, and financial information, and assist patients with questions related to imaging appointments.
Why It Might Be a Fit
You enjoy helping patients navigate healthcare services, thrive in a fast-paced environment, and are detail-oriented with strong organizational and multitasking skills.
Requirements
- High School Equivalent / GED
- 2+ years of patient/customer service in a hospital, physician practice or medical clinic
- Exceptional communication skills
- Ability to multitask and prioritize multiple responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion to help patients and caregivers
- Understanding of the importance of confidentiality
- Basic knowledge of electronic health records and basic medical terminology
Benefits
- Participate in departmental training and emergency preparedness activities
- Support special projects and department goals
- May provide coverage at multiple imaging locations as needed
- Maintain a clean, organized, and patient-focused work environment
- Comply with all organizational policies, regulatory requirements, and patient privacy standards
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