Role OverviewAs a Senior Patient Access Representative in Radiology Registration, you play an essential role in creating a seamless experience for patients undergoing diagnostic imaging services. You'll partner with radiology technologists, providers, schedulers, and clinical teams to coordinate patient care, verify critical information, and support efficient department operations.
What You Will Do
Serve as a welcoming first point of contact for patients and families, guide patients through registration and check-in, verify patient information, and support patient enrollment in digital resources. Coordinate with radiologists, technologists, and support staff to ensure patients are prepared and appointments remain on schedule.
Why It Might Be a Fit
You enjoy helping patients navigate healthcare services, thrive in a fast-paced environment, and are detail-oriented with strong organizational and multitasking skills.
Requirements
- High School Equivalent / GED
- 2+ years of patient/customer service in a hospital, physician practice or medical clinic
- Exceptional communication skills
- Ability to multitask and prioritize responsibilities
- Strong organizational skills
- Problem-solving skills
- Attention to detail
- Compassion to help patients and caregivers
- Understanding of confidentiality
- Basic knowledge of electronic health records and medical terminology
Benefits
- Participate in departmental training and emergency preparedness activities
- Support special projects and department goals
- May provide coverage at multiple imaging locations
- Maintain a clean, organized, and patient-focused work environment
- Comply with all organizational policies and regulatory requirements
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