Senior Product Manager, Customer Interactions (Remote - US)

Jobgether
United States, US
Category Data Analyst
Job Description
This Remote Product Manager role, offered by Jobgether, focuses on conversational servicing channels like chatbots and IVR systems. The Senior Product Manager will lead the strategy and execution for these platforms, collaborating with various teams to optimize customer satisfaction and ensure seamless integration of tools and processes. This role involves leveraging AI to innovate conversational capabilities and maintain governance for bots and AI systems.

Requirements

  • 10+ years of product management experience
  • 2+ years in conversational AI (chatbots, voice/IVR, NLP/NLU)
  • Strong technical aptitude and ability to work with engineering
  • Experience managing complex programs in regulated environments
  • Excellent communication and stakeholder management skills
  • Data-driven mindset and skills in analytics
  • Proactive and results-oriented individual

Benefits

  • Competitive base salary
  • Equity grants
  • Health benefits
  • 401(k) plan
  • Flexible time off
  • Professional growth opportunities
  • Inclusive culture
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