Role OverviewAs the Senior PM for Roaming & Customer Voice, you will own both the build phase (connecting new roaming partners) and the live phase (ongoing quality and performance), while acting as the product owner for customer-discovered pain points across indirect channels.
What You Will Do
Design and own a repeatable onboarding framework for roaming partners, own the feedback loop for both roaming and non-roaming digital touchpoints, and ensure that recurring customer pain points result in measurable, production-level quality gains.
Why It Might Be a Fit
You will have the unique autonomy to 'gate-keep' quality, with full sign-off authority on roaming partner go-lives, and will have the data and the forum to ensure the 'Voice of the Customer' directly dictates technical priorities.
Requirements
- Minimum of 5 years of overall work experience
- Project Management or Technical Program experience
- Strong understanding of platforms, integrations, or multi-party ecosystems (roaming/OCPI experience is a plus)
- Ability to reason across customer experience, system behavior, and partner constraints
- Structured, system-thinking mindset with high ownership
- Passion for EV charging, customer trust, and operational quality
Benefits
- Competitive salary
- Annual bonus based on company performance and/or personal yearly performance
- Vacation time
- Fifteen (15) additional corporate holidays
- Mercedes-Benz Employee Lease Program
- Outstanding medical, dental, and vision insurance
- Employer-paid short and long term disability
- On-site exercise facilities
- Generous paid Family Leave Programs
- Tuition Assistance Scholar Program
- 401(K) with match
- Flexible work arrangements
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