Senior Product Owner - Employee Knowledge Management & Content

The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The Forward Deployed Product Owner will build, operate, and continuously improve the Employee Knowledge Management (EKM) capability, serving as the permanent build-and-operate capacity for EKM and becoming the long-term technical owner of the solution once implementation support rolls off.

What You Will Do

Own the EKM product backlog, design and configure the EKM platform ecosystem, maintain the governed catalog, content governance framework, and lifecycle processes, partner with business service lines, Knowledge Asset Owners, SMEs, Business Architecture, and technology teams, support content development efforts, and establish and maintain reporting, dashboards, and performance measures.

Why It Might Be a Fit

The successful candidate should bring strong content or product instincts, be strong in at least one low-code workflow platform, and have the aptitude and appetite to learn the broader platform stack quickly, including either Power Platform or Appian as the final governed catalog and workflow design is confirmed.

Requirements

• Bachelor's degree
• Minimum of 10 years of business, analytical, technical, digital product, transformation, product ownership, content management, knowledge management or related experience
• Experience designing, administering and improving enterprise content, knowledge management or digital experience platforms
• Experience building, configuring or supporting workflow and automation solutions using Power Platform, Appian or comparable low-code technologies
• Experience developing business requirements, user stories, acceptance criteria, process documentation, testing scenarios and release documentation
• Experience with content development, content assessment, information architecture, metadata, taxonomy, search optimization, governance and lifecycle management concepts
• Working knowledge of AI-assisted tools and the ability to apply them responsibly to improve analysis, content drafting, tagging, documentation, testing or operational efficiency
• Experience operating in regulated environments, including financial services, fintech or comparable industries
• Strong analytical, problem-solving, facilitation, stakeholder management and communication skills

Benefits

• Dental insurance
• Vision insurance
• Annual pay range of $148,300.00 - $247,100.00