Senior Product Support Engineer - U.S. East

DataVisor
Mountain View, CA
Job Description
DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition, social networks, commerce and money laundering. As a Sr. Product Support Engineer, you will provide product and system support to our full portfolio of clients, participate in on-call schedules, and work closely with our product team to provide customer feedback on different product usability.

Requirements

  • 3+ years of technical support experience in SaaS companies in Big Data Analytics industry
  • 1+ years of experience using and/or supporting real time data processing or Decision Engine type products
  • B.A./B.S. degree in a technical or analytical discipline
  • Excellent problem-solving and troubleshooting skills
  • Excellent communication skills and ability to multitask in fast-paced environment
  • Strong time and project management ability with focus to ensure deadlines are met
  • Ability to communicate technical information in an accessible manner to non-technical employees
  • Coding and database experience (e.g. Python, Java, SQL) a plus

Benefits

  • Bonus
  • Stock Options
  • 401k
  • Health Benefits
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