Role OverviewThe Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). The role will work with ITS staff to plan program code implementation, enhancements and changes to the IVRS systems.
What You Will Do
Conduct research, develop advanced technology solutions, and provide solutions throughout the entire lifecycle of the IVRS applications. Perform complex information technology project work on the IVRS Management system that delivers usable software and technology solutions using automated voice software.
Why It Might Be a Fit
The role requires a strong technical background, experience with IVRS systems, and the ability to work in a fast-paced environment. The ideal candidate will have a strong understanding of software development lifecycles, experience with design, coding, testing, implementation, and maintenance of legacy IVRS infrastructure, and the ability to contribute to functional design and prepare documents for the general design solution.
Requirements
- A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field
- Four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
- An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
- Eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain
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