Senior Provider Relations Representative - Behavioral Health Call Center

The Behavioral Health Network Management team is responsible for the state-wide behavioral health program at Blue Shield of California. The Provider Relations Representative, Senior will report to the Behavioral Health Provider Relations Manager and will be one of several team members leading the effort to reimagine how they deliver behavioral health services to their Commercial, Medicare, and Medi-Cal membership.

What You Will Do

In this role, you will work in a call center environment, continuously answering a high volume of incoming provider calls, handle general inquiries, complaints and concerns, and provide accurate, helpful information.

Why It Might Be a Fit

The role requires a self-starter who works well independently or with a team, with excellent written and verbal communications skills, strong analytical skills, time management skills, and organizational skills.

Requirements

• Bachelor’s degree or High School Diploma/GED
• 4 years of additional relevant experience in lieu of a degree
• 5 years of prior relevant experience working in a managed care setting and interacting regularly with providers over the phone
• Excellent written and verbal communications skills
• Strong analytical skills, time management skills, and organizational skills
• Proficiency in Outlook, Word, Excel, and Adobe Acrobat