Senior Refunds Specialist

City of New York
New York, NY
Category Finance
Job Description
NYC Department of Finance (DOF) is seeking a highly motivated, highly organized, and detail-oriented individual to serve as a Senior Refunds Specialist in the Treasury and Payment Services Division's Refunds Unit.

Requirements

  • Process and approve property refund requests submitted via mail and electronically.
  • Research requests from individuals and financial institutions regarding payments that were not posted correctly or misapplied.
  • Review and approve cases completed by clerical staff.
  • Process account, tax adjustments and Smalls Claims Assessment Review Petition (SCARP) cases.
  • Conduct testing for the Property Tax System (PTS) as requested by the Unit's PTS Senior Project Manager.
  • Respond to customer service inquiries for both 311 calls and unit email box.
  • Research cases from the Office of the Taxpayer Advocate (OTA).
  • Handle special projects as requested by management.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Retirement plan
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