Senior Research Engineer, Voice + Speech

Decagon
New York, NY
Category Research
Job Description
Decagon is a leading conversational AI platform that empowers brands to deliver concierge customer experiences. The company is building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

Requirements

  • 5+ years of experience in AI/ML engineering or research.
  • Prior experience post-training and deploying LLMs in production environments.
  • Fluency in Python and modern ML tooling (training, evaluation, data pipelines).
  • Track record of taking research ideas from prototype → reliable, measurable production impact.
  • Ability to define a roadmap, break ambiguity into milestones, and lead cross-functional execution.

Benefits

  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Daily lunches and snacks in the office to keep you at your best
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